Privacy Policy

Welcome to Pacteam. We are a United States-based healthcare company committed to protecting the privacy and security of our patients’ personal information. This Privacy Policy explains how we collect, use, and protect patient data, particularly when obtaining contact information and consent for appointment notifications outside of our website.

By opting into our text communication services, you acknowledge and agree to the terms of this Privacy Policy.

We collect and store patient contact information with their explicit consent for the sole purpose of sending appointment notifications. The types of data we collect include:

• Contact Information: Phone number (collected through in-person visits, phone calls, paper forms, or other authorized means).
• Communication Preferences: Whether a patient has opted in or out of receiving notifications.

We do not collect or store sensitive medical information as part of this service.

We obtain patient contact information outside of our website through the following methods:

1. In-Person Collection: Patients provide their phone numbers and communication preferences during clinic visits, registration, or check-ins at our healthcare facility.
2. Phone or Verbal Consent: Patients may provide consent over the phone when scheduling an appointment or speaking with our staff.
3. Paper or Digital Forms: Patients may fill out consent forms provided at our facility, through email, or via other healthcare service providers that we work with.
4. Third-Party Healthcare Providers: If a patient is referred to us, their contact information may be shared by their primary care provider or another healthcare entity, but only with the patient’s prior authorization.

How We Obtain Consent:

• Patients must expressly agree to receive text notifications by providing their phone number and confirming their preference.
• Opt-in methods include written, verbal, or electronic consent collected during any of the above interactions.
• Patients are informed that they can opt out at any time by replying "NO" to any of our text messages.

We comply with the Telephone Consumer Protection Act (TCPA) and HIPAA by ensuring that no marketing messages are sent, and all communication is strictly appointment-related.

Your contact information is only used for the following purposes:

• Sending appointment reminders, confirmations, or rescheduling notifications.
• Providing essential updates regarding your scheduled visits.

We do not sell, rent, or share patient contact information with third-party companies for marketing or any other purposes.

Patients can opt out of receiving appointment notifications at any time. To stop receiving messages, simply reply "NO" to any of our notifications. Once opted out, you will no longer receive text communications from Pacteam.

If you wish to re-enroll in text notifications, you may contact our office directly to opt back in.

We implement strict security measures to safeguard your personal information from unauthorized access, disclosure, or misuse, including:

• Secure storage and restricted access to patient contact data.
• Encryption and data protection measures in compliance with HIPAA and TCPA.
• Regular monitoring and security assessments to prevent unauthorized data breaches.

As a patient, you have the right to:

• Know what information we collect and how we use it.
• Request corrections to your personal information if inaccurate.
• Opt out of communications at any time.
• Inquire about our privacy practices or submit complaints regarding data handling.

If you have any questions or concerns about this Privacy Policy or your privacy rights, you can contact us at:

Email: admin@pacteam.org

Pacteam complies with all applicable U.S. federal and state privacy regulations, including:

• Health Insurance Portability and Accountability Act (HIPAA) – Ensuring patient confidentiality.
• Telephone Consumer Protection Act (TCPA) – Obtaining explicit consent for text communication.
• State-Specific Privacy Laws – Adhering to applicable state regulations regarding patient communications.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our official website, and we encourage you to review this policy periodically.

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to our collection and use of your information as described.